FAQ

/FAQ
FAQ 2017-11-06T18:38:35+00:00
The 3D photo shoot is for interior spaces. The camera is not designed for outdoor use. Depending on sun
light conditions, limited areas such as a covered patio or deck might be able to be included in the tour, but are
not guaranteed. However with the right conditions (no rain) exterior positions can be included in the 3D Tour.
These generally take longer than interior photos and are optional and up to the photographer’s discretion.
Small closets and garages are generally not photographed. Large walk-in closets are included, based on
agent/owner preference. Two separate buildings must be photographed as two separate models, and are
priced accordingly. Examples are detached living quarters, workshop, cottage, etc.
3D photography generally takes longer than still photography. For homes, plan on 30 minutes per 1,000
square feet, plus 15 minutes for set up and planning. A 3,000 square foot home will take approximately 2
hours to complete.
In commercial/office environments the photography generally takes less time, but is dependent on type of
space and level of detail required.
Due to the nature of the photography, people and pets cannot be in the vicinity of the camera. We work alone
(lockbox), or with the agent, business owner or home owner present. A confirmation text will be sent when the
scan is complete if working alone.
Because the camera rotates 360 degrees with each photo scan, people/animals cannot be in view of the
camera during the session. The camera does record the exterior through windows, so if workers are on site
outdoors, we cannot guarantee they will not be viewable in some camera angles.
The 3D pro-camera collects HDR (high dynamic range) data and automatically balances the bright and dim
areas of the property. There is no ‘photo-shop’ or adjustment capability. It operates very well in low light
conditions so additional lighting sources are generally not required.
The links to your 3D Showcase will be emailed. Usually turnaround time is within 24 hours, however some
models can take longer to process and review prior to sending the links.
You receive the showcase, dollhouse, VR option and floor plan views all as branded and unbranded (for MLS)
links that can be emailed to clients, potential clients and email lists. You also receive your models as HTML
code to embed on any website. By request,the OBJ file can also be provided. Floor plans can be ordered for
an additional fee.
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The Matterport 3D Showcase is cloud based and resides on Matterport servers. Due to the enormous amount
of data it isn’t possible to host the model locally.
We host models for a period of one year or until the listing is sold. Upon the selling of a home, the Matterport
tour will no longer be available. For additional years of hosting, there is an annual renewal fee.